Gartner’s report, North American MSBs Seek Cost-Saving Opportunities states that “telecom bills for voice and data are often riddled with errors, not discovered for many years.”
Much has been reported on the frequency of carrier billing errors, causing telecom vendors to inherit a reputation for having ineffective billings departments. It’s been reported that one in five telecom invoices have errors, and that 85% of these errors are in the carriers’ favor.
What is the financial impact of telecom overcharges? It’s impossible to answer without completing a review, but the answer increasingly is significant. It all starts with line item verification, and 78% of firms are not even taking the first step. While it’s an overwhelming task, you don’t have to do it alone. Bring in the experts at The Advocacy Group to help identify errors and benchmark rates that can reduce your telecom budget by 18-30%.
“Companies spend 5% to 35% more than they need to, experts say, because they pay for services they don’t use. They miss the hidden charges and fees disguised as taxes on the bill.”Andrew Backover
There are many good reasons why businesses are paying more than they should for telecom services and why they may not have taken steps to correct these leakages:
- Their monthly billing statements are lengthy and difficult to read, and even more difficult to audit
- They have multiple communications vendors with different billing systems
- They may have many different business locations
- Telecom staff focuses on other areas
- Someone in the company holds the mistaken belief that the company’s telecom costs are a relatively minor expense and/or a fixed cost of doing business
In addition, as voice and data communications continue to merge and look like a single service, IT Departments in many organizations are increasingly taking over the responsibility for telecommunications. IT may simply not be familiar with legacy telecom billing and services that are often different from the data equipment and services they are used to supporting.
The Advocacy Group provides a staff of auditing professionals with telecommunications expertise that understand telecommunications carriers – their billing systems and deficiencies, their networks, and their contract terms and conditions. This combination of skills allow the ADVOcacy Group to reduce your telecommunications expenditures. We have the expertise to audit, manage, reduce and control telecommunications expenditures.
The Advocacy Group does not represent any telecom carrier, vendor or service provider. We are a completely independent auditing and consulting firm that performs an unbiased review of your services.